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	<title>Michael Zimmer.org &#187; Online Privacy</title>
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	<link>http://michaelzimmer.org</link>
	<description>information ethics : privacy : new media : values in design : 2.0</description>
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		<title>Are Ex-Friend&#8217;s Activities Visible in Facebook&#8217;s Feed and Ticker?</title>
		<link>http://michaelzimmer.org/2012/01/02/are-ex-friends-activities-visible-in-facebooks-feed-and-ticker/</link>
		<comments>http://michaelzimmer.org/2012/01/02/are-ex-friends-activities-visible-in-facebooks-feed-and-ticker/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 03:36:51 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=3032</guid>
		<description><![CDATA[Recently I noticed what appears to be some kind of bug &#8212; and potentially major privacy concern &#8212; on Facebook&#8217;s feed and ticker features. Let me explain the scenario: For a moderate amount of time, I had been a &#8220;friend&#8221; with someone on Facebook, and we appeared to have full visibility of each others activities. [...]]]></description>
			<content:encoded><![CDATA[<p>Recently I noticed what appears to be some kind of bug &#8212; and potentially major privacy concern &#8212; on Facebook&#8217;s feed and ticker features. Let me explain the scenario:</p>
<p>For a moderate amount of time, I had been a &#8220;friend&#8221; with someone on Facebook, and we appeared to have full visibility of each others activities. Then, recently, I noticed that this person no longer appeared in my feeds or list of friends. I searched for this person on Facebook to no avail (zero results), and attempted to load this person&#8217;s Facebook profile using the <a href="https://www.facebook.com/blog.php?post=90316352130" target="_blank">custom URL</a>, but was met with the standard error &#8220;The page you requested was not found&#8221;. This prompted me to assume that this person either (a) deactivated her/his page and left Facebook, or (b) un-friended me and tweaked the privacy settings to be essentially invisible to non friends. This didn&#8217;t bother me much, and I didn&#8217;t really think of it again.</p>
<p>Today, however, I noticed an update in my <a href="https://blog.facebook.com/blog.php?post=10150286921207131" target="_blank">Ticker</a> noting this person made a comment on some other Facebook user&#8217;s (not a friend of mine) page.  This particular action also was reported in my main News Feed. I found it quite odd that suddenly I was seeing updates from this ex-friend. I proceeded to search my friends list, and s/he wasn&#8217;t there. I searched for this person&#8217;s name, and still received no results. I tried to load this peron&#8217;s URL, and got the same error message.</p>
<p>However, when I clicked the user name (this person&#8217;s real name) in the status update, I was taken to her/his Facebook profile page, only it now was a different URL with a different username.** But it was my former Facebook friend: same photo, same basic info, etc. I searched the friend list, and I wasn&#8217;t there (as expected).  As far as I can tell, this person reactivated or recreated a new Facebook account, and simply decided not to friend me (fine). Yet, I&#8217;m not seeing activity from this person &#8212; <em>this non Facebook friend</em> &#8212; in my News Feed.</p>
<p>Has anyone else experienced this? Or have a possible explanation?  My only guess is that perhaps the user is using the same email address for the new account, and some code within Facebook recognizes that I used to be friends with someone using that email, therefore it is making activity visible to me. This is troublesome, of course, since people unfriend for various reasons, all with the presumption that Facebook activity will no longer be made visible to former friends.</p>
<p>UPDATE: I&#8217;ve now realized that this former Facebook friend and I do share one friend in common. So it is possible that her/his privacy settings allow visibility of actions to &#8220;Friends of friends&#8221;. I will investigate further&#8230;.</p>
<hr />
<p>** I should point out that the new custom username for this former Facebook friend is <em>not</em>, as far as I know, this person&#8217;s name. Nor does it appear to be any other version of her/his name. To compare, it would be as if I created a new Facebook account with the custom URL of /george.kerplanski. This new username &#8212; perhaps created to help obfuscate this user&#8217;s new account &#8212; appears to violate <a href="https://www.facebook.com/help/?faq=105399436216001#What-are-the-guidelines-around-creating-a-username?" target="_blank">Facebook&#8217;s guidelines</a>, which states &#8220;Your username should be as close as possible to your true name&#8221;.  I might be wrong about this, of course&#8230;</p>
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		<title>My Research in The Chronicle of Higher Education: &#8220;Harvard&#8217;s Privacy Meltdown&#8221;; some annotations</title>
		<link>http://michaelzimmer.org/2011/07/11/harvards-privacy-meltdown/</link>
		<comments>http://michaelzimmer.org/2011/07/11/harvards-privacy-meltdown/#comments</comments>
		<pubDate>Mon, 11 Jul 2011 12:39:44 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>
		<category><![CDATA[Research ethics]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2882</guid>
		<description><![CDATA[The Chronicle of Higher Education has published an article featuring my critique of the privacy protections and research methods related to the “Taste, Ties, and Time” (T3) Facebook research study conducted by a set of Harvard sociologists. Written by Marc Parry, the article is not-so-subtly teased as &#8220;Harvard&#8217;s Privacy Meltdown&#8221; on the Chronicle&#8217;s front page, [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://chronicle.com/article/Harvards-Privacy-Meltdown/128166/"><img class="alignright" title="Zimmer, Chronicle of Higher Education" src="/images/Zimmer_Chronicle.png" alt="" width="193" height="218" /></a>The <a href="http://chronicle.com" target="_blank">Chronicle of Higher Education</a> has published an article featuring <a href="http://michaelzimmer.org/2009/06/18/draft-paper-but-the-data-is-already-public/" target="_blank">my critique</a> of the privacy protections and research methods related to the <a href="http://cyber.law.harvard.edu/node/4682" target="_blank">“Taste, Ties, and Time”</a> (T3) Facebook research study conducted by a set of Harvard sociologists. Written by Marc Parry, the article is not-so-subtly teased as &#8220;<a href="http://chronicle.com/article/Harvards-Privacy-Meltdown/128166/" target="_blank">Harvard&#8217;s Privacy Meltdown</a>&#8221; on the Chronicle&#8217;s front page, and carries the title &#8220;Harvard Researchers Accused of Breaching Students&#8217; Privacy: Social-network project shows promise and peril of doing social science online&#8221; within the link.</p>
<p>It is a well-written article, quite balanced, and features myself, the T3 principle researcher Jason Kaufman, and fellow Internet research experts Alex Halavais, Fred Stutzman, and Elizabeth Buchanan (I am friends with the latter three, for disclosure). The Chronicle also tracked down a Harvard student presumably within the dataset.</p>
<p>For those looking, my initial blog posts (from 2008) regarding the T3 dataset are <a href="http://michaelzimmer.org/2008/09/30/on-the-anonymity-of-the-facebook-dataset/" target="_blank">here</a> and <a href="http://michaelzimmer.org/2008/10/03/more-on-the-anonymity-of-the-facebook-dataset-its-harvard-college/" target="_blank">here</a>, and my full treatment of the dataset release was published here:</p>
<ul>
<li>Zimmer, M. (2010). &#8220;<a href="http://www.springerlink.com/content/q1v7731u26210682/">&#8216;But the data is already public&#8217;: on the ethics of research in Facebook</a>,&#8221; <em>Ethics &amp; Information Technology</em>, 12(4), 313-325</li>
</ul>
<p>I don&#8217;t want to rehash the entire article or episode, but would like to provide a few annotations:</p>
<hr />
<p>The article does a nice job pointing out the dual challenges of &#8220;Researchers [who] must navigate the shifting privacy standards of social networks and their users&#8221;, as well as the &#8220;the committees set up to protect research subjects—institutional review boards, or IRB&#8217;s—[who] lack experience with Web-based research.&#8221;</p>
<p>These are critical revelations that we cannot take lightly. There is much work to be done to ensure researchers of all disciplines and levels recognize and respond to the complexities of engaging in this kind of research online, and that IRBs are sufficiently trained to recognize issues related to Internet research ethics.</p>
<p>To these ends, the <a href="http://aoir.org/" target="_blank">Association of Internet Researchers</a> (AoIR) has published an <a href="http://aoir.org/documents/ethics-guide/" target="_blank">ethics guide</a> (now undergoing revisions) as &#8220;as at least a starting point for their inquiries and reflection&#8221;, and we&#8217;ve held <a href="http://michaelzimmer.org/2010/10/26/debrief-internet-research-11-0-conference/" target="_blank">various</a> <a href="http://michaelzimmer.org/2009/10/06/ir-10-internet-critical/" target="_blank">workshops</a> on the subject. <a href="http://www4.uwm.edu/cipr/about/director.cfm" target="_blank">Elizabeth Buchanan</a> and <a href="http://www.drury.edu/ess/ess.html" target="_blank">Charles Ess</a> have spearheaded important research on the IRBs&#8217; awareness of Internet-related concerns, and have launched the <a href="http://internetresearchethics.org/" target="_blank">Internet Research Ethics Digital Library, Resource Center and Commons</a> website as a valuable resource.</p>
<p>And, specific to the article&#8217;s mention that I have &#8220;pointed to the Harvard case in urging the federal government to do more to educate IRB&#8217;s about Web research&#8221;, I was <a href="http://michaelzimmer.org/2010/07/20/presentation-research-ethics-in-the-2-0-era/" target="_blank">privileged to present before</a> the <a href="http://www.hhs.gov/ohrp/sachrp/" target="_blank">Secretary’s Advisory Committee on Human Research Protections (SACHRP)</a>, part of the <a href="http://www.hhs.gov/ohrp/" target="_blank">Office for Human Research Protections</a> in the United States Department of Health and Human Services (HHS). Joined by <a href="http://www4.uwm.edu/cipr/about/director.cfm" target="_blank">Elizabeth Buchanan</a>, <a href="http://www.bgsu.edu/departments/popc/page16741.html" target="_blank">Montana Miller</a>, and <a href="http://blogs.law.harvard.edu/palfrey/top/bio/" target="_blank">John Palfrey</a> (of Harvard&#8217;s Berkman Center, by the way), we discussed emerging ethical issues with Internet-based research and urged the committee to take steps to ensure IRBs and researchers were suitably trained to recognize and address these important ethical issues.</p>
<hr />
<p>In the context of this entire debate (and some of the original comments left on my blog posts), this passage from the article is quite telling:</p>
<blockquote><p>But Mr. Kaufman talks openly about another controversial piece of his data gathering: Students were not informed of it. He discussed this with the institutional review board. Alerting students risked &#8220;frightening people unnecessarily,&#8221; he says.</p>
<p>&#8220;We all agreed that it was not necessary, either legally or ethically,&#8221; Mr. Kaufman says.</p></blockquote>
<p>Frankly, I&#8217;m troubled by this statement. I will leave it to legal experts to determine if the research violated the consent requirements of the Federal Regulations for the Protection of Human Subjects (<a href="http://ohsr.od.nih.gov/guidelines/45cfr46.html" target="_blank">45 CFR 46</a>), but from an ethical standpoint, I argue the researchers <em>did</em> have an obligation to respect the intentions of those students who might have restricted their Facebook profiles to only be visible to members of the Harvard community. The researcher&#8217;s own codebook acknowledged that the assistants used to access the profile data might have had preferential access to a profile, and that &#8220;a given student’s information should not be considered objectively &#8216;public&#8217; or &#8216;private&#8217;&#8221;. This realization should have triggered an ethical concern over whether each students truly intended to have their profile data publicly visible and accessible for downloading.</p>
<p>This is the crux of the issue, and my earlier attempts to learn if and how this apparent waiver of the consent requirement was deliberated by Harvard&#8217;s IRB were unsuccessful. Perhaps now we can gain a bit more understanding of why it was deemed that consent wasn&#8217;t necessary (and I hope it was a more nuanced decision than simply avoiding &#8220;frightening people unnecessarily&#8221;).</p>
<hr />
<p>I agree with the article&#8217;s conclusion that the &#8220;biggest victim&#8221; in this episode is academic scholarship.</p>
<p>The uniqueness of this dataset is of obvious value for sociologists and Internet researchers, and it wasn&#8217;t my goal to shut down this research project. It is unfortunate the researchers <a href="http://dvn.iq.harvard.edu/dvn/dv/t3" target="_blank">haven&#8217;t been able to find</a> a suitable means of re-releasing the data, but just like the AOL search data release <a href="http://michaelzimmer.org/2006/08/08/will-aol-flap-help-privacy-awareness/" target="_blank">forced us to rethink methods</a> of anonymization before again releasing large datasets of transaction logs, I&#8217;m hopeful that this episode can prompt meaningful consideration and debate of our understandings of privacy, anonymity/identifiability, consent, and harm when it comes to Internet-based research.</p>
<hr />
<p>Finally, I wanted to provide a brief response to the implicit accusation made in the article that I&#8217;m a part of some kind of &#8220;academic paparazzi&#8221;.</p>
<p>I&#8217;m not even sure what this means. Perhaps someone thinks I spend my time trolling through other people&#8217;s research hoping to find a place where they slip up so I can have a &#8220;gotcha&#8221; moment? Hardly. I had never written on research ethics until I came across this particular case. I saw a passing mention of the data release on another scholar&#8217;s blog, and the ensuing discussion there about how the presumed anonymity of the dataset should be questioned due to its unique data variables. So I started to explore, and my discoveries followed. I&#8217;m not out to get anyone, but rather have taken quite a number of proactive steps to help researchers (both the T3 team and more broadly) address these complexities.</p>
<p>The complexities of research ethics and methodology in today&#8217;s Internet-based environment is complex, and <a href="http://michaelzimmer.org/research/#IRE" target="_blank">I&#8217;m just starting to scratch the surface</a>. But I don&#8217;t take this lightly; I&#8217;m a scholar, not a paparazzo.</p>
<p>As I conclude in my full article:</p>
<blockquote><p>The purpose of this critical analysis of the T3 project is not to place blame or single out these researchers for condemnation, but to use it as a case study to help expose the emerging challenges of engaging in research within online social network settings. &#8230;The T3 research project might very well be ushering in ‘‘a new way of doing social science’’, but it is our responsibility scholars to ensure our research methods and processes remain rooted in long- standing ethical practices. Concerns over consent, privacy and anonymity do not disappear simply because subjects participate in online social networks; rather, they become even more important.</p></blockquote>
<p>I hope that&#8217;s the takeaway from all this.</p>
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		<title>Firefox 5 Adds Cross-Platform &#8220;Do Not Track&#8221;, and Puts it in Privacy Tab</title>
		<link>http://michaelzimmer.org/2011/06/21/firefox-5-adds-cross-platform-do-not-track-and-puts-it-in-privacy-tab/</link>
		<comments>http://michaelzimmer.org/2011/06/21/firefox-5-adds-cross-platform-do-not-track-and-puts-it-in-privacy-tab/#comments</comments>
		<pubDate>Tue, 21 Jun 2011 21:22:37 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Behavioral targeting]]></category>
		<category><![CDATA[Online Privacy]]></category>
		<category><![CDATA[Values in Design]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2804</guid>
		<description><![CDATA[A few months ago Mozilla released Firefox 4, which featured an important &#8220;Do Not Track&#8221; function which informs websites and advertisers whether you wish to have your activity monitored and collected for behavioral targeting purposes. The problem, however, was that Firefox essentially buried the option, forcing users to stumble upon it on the &#8220;Advanced&#8221; tab [...]]]></description>
			<content:encoded><![CDATA[<p>A few months ago Mozilla released Firefox 4, which featured an important &#8220;<a href="http://support.mozilla.com/en-US/kb/how-do-i-stop-websites-tracking-me" target="_blank">Do Not Track</a>&#8221; function which informs websites and advertisers whether you wish to have your activity monitored and collected for behavioral targeting purposes. The problem, however, was that Firefox essentially <a href="http://michaelzimmer.org/2011/03/23/firefox-4-adds-do-not-track-but-buries-it/" target="_blank">buried the option</a>, forcing users to stumble upon it on the &#8220;Advanced&#8221; tab of their preference, rather than the more logical &#8220;Privacy&#8221; tab.</p>
<p>I had spoken with a high level Mozilla rep (will remain nameless since I didn&#8217;t receive confirmation that I could publish the conversation in full) after the release of  version 4 about this important design flaw, and the person told me they were up against hard  deadlines to get the feature included in version 4, and didn&#8217;t have time  to tweak the preferences GUI. The representative agreed this was &#8220;less  than ideal&#8221; and promised that the entire privacy panel would be  &#8220;revamped&#8221; in future releases.</p>
<p>Today, Mozilla has released version 5 of its popular browser, and they have kept their promise. In this new version, the option to turn on &#8220;Do Not Track&#8221; is rightfully located at the very top of the &#8220;Privacy&#8221; tab in the preferences panel:</p>
<p><a href="/images/FF5_privacy.png"><img class="aligncenter" title="Firefox 5 privacy settings" src="/images/FF5_privacy.png" alt="" width="452" height="328" /></a></p>
<p>(Another notable enhancement is that the Do Not Track feature now <a href="http://www.readwriteweb.com/archives/firefox_5_boasts_do_not_track_across_platforms_is.php?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+readwriteweb+%28ReadWriteWeb%29" target="_blank">works across platforms</a>.)</p>
<p>I&#8217;m glad to see that Mozilla is paying attention and (finally) recognizing that these <a href="http://michaelzimmer.org/category/values-in-design/" target="_blank">design decisions matter</a>.</p>
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		<title>Amici Brief to Judge in WikiLeaks-Twitter Case: Protect Users&#8217; Fourth Amendment Privacy Interests</title>
		<link>http://michaelzimmer.org/2011/03/29/amici-brief-to-judge-in-wikileaks-twitter-case-protect-users-fourth-amendment-privacy-interests/</link>
		<comments>http://michaelzimmer.org/2011/03/29/amici-brief-to-judge-in-wikileaks-twitter-case-protect-users-fourth-amendment-privacy-interests/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 15:54:06 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[4th Amendment]]></category>
		<category><![CDATA[Online Privacy]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[WikiLeaks]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2700</guid>
		<description><![CDATA[In December 2010, the U.S. Department of Justice subpoenaed Twitter for information on several people associated with WikiLeaks, seeking the users&#8217; full contact details (phone numbers and addresses), account payment method if any (credit card and bank account number), IP addresses used to access the account, connection records (“records of session times and durations”) and [...]]]></description>
			<content:encoded><![CDATA[<p>In December 2010, the U.S. Department of Justice <a href="http://www.wired.com/threatlevel/2011/01/birgitta-jonsdottir/" target="_blank">subpoenaed Twitter</a> for information on several people associated with WikiLeaks, seeking the users&#8217; full contact details (phone numbers and addresses),  account payment method if any (credit card and bank account number), IP  addresses used to access the account, connection records (“records of  session times and durations”) and data transfer information, such as the  size of data file sent to someone else and the destination IP. While only five people were individually named in the subpoena, by seeking &#8220;destination IP&#8221; addresses of all transfers from these Twitter accounts, the government is effectively seeking potentially-identifying information of <a href="http://www.bloomberg.com/news/2011-01-10/u-s-twitter-subpoena-on-wikileaks-is-harassment-lawyer-says.html" target="_blank">over six hundred  thousand Twitter users</a>, namely those who were &#8220;followers&#8221; of these WikiLeaks-associated accounts.</p>
<p><a href="http://www.nytimes.com/2011/01/10/business/media/10link.html?_r=1&amp;partner=rss&amp;emc=rss" target="_blank">Twitter fought</a> the subpoena&#8217;s accompanying gag order, and has earned a partial victory that allowed Twitter to make the order public. [<a href="http://www.wired.com/threatlevel/2011/01/birgitta-jonsdottir/" target="_blank">Some surmise</a> that the wording of the order -- asking for size of "data files" -- suggests the same order was made to other ISPs or online providers, but there is no evidence that anyone other than Twitter has objected.] Upon learning of her inclusion in the subpoena, Birgitta Jonsdottir, a member of Iceland’s parliament, sought the help of the <a href="https://www.eff.org/cases/government-demands-twitter-records" target="_blank">EFF</a> and  filed a <a href="http://www.wired.com/threatlevel/2011/02/groups-challenge-twitter-probe/">motion challenging the government’s attempt to obtain the records</a>,  asking the court to vacate the order. The motion argued the government’s demand for the records violated First Amendment  speech rights and Fourth Amendment privacy rights of the Twitter-account  holders.</p>
<p>In March 2011, Judge Theresa Buchanan, in the Eastern District of Virginia, ruled against that motion, arguing that <a href="http://www.wired.com/images_blogs/threatlevel/2011/03/Twitter-WikiLeaks-Opinion.pdf">because the government was not seeking the content of the Twitter accounts in question</a> (.pdf), the subjects did not have standing to challenge the  government’s request for the records. She further argued that &#8220;because petitioners voluntarily conveyed their IP addresses to Twitter  as a condition of use, they have no legitimate Fourth Amendment privacy  interest.&#8221; The judge was unpersuaded by the petitioners initial suggestion that they did not read or  understand Twitter&#8217;s Privacy Policy, and that any conveyance of IP  addresses to Twitter was involuntary. In a footnote of the motion, she wrote quite plainly: &#8220;Internet  users are bound by the terms of click-through agreements made online.&#8221;</p>
<p><a href="http://paranoia.dubfire.net/2011/03/federal-judge-in-twitterwikileaks-case.html" target="_blank">Christopher Soghoian</a> has posted a critical analysis of this portion of the judge&#8217;s ruling, noting that while the judge states in her order that &#8220;[b]efore creating a Twitter  account, readers are notified that IP addresses are among the kinds of  &#8216;Log Data&#8217; that Twitter collects, transfers and manipulates,&#8221; that isn&#8217;t  entirely true. Soghoian comments:</p>
<blockquote><p>It would be far more accurate to say that before creating a Twitter  account, users are presented a link to a privacy policy, which includes a  statement six paragraphs down about IP address collection. Users are  further told that by clicking on a button to create the account, that  they acknowledge that they read the linked privacy policy, although  Twitter does not actually take any steps to make sure that users clicked  on the link or scrolled through the content on that page.</p>
<p>Of  course, it wouldn&#8217;t really matter if Twitter forced people to click on  the privacy policy, or scroll through the page, because everyone knows  that consumers won&#8217;t actually read through the text.</p></blockquote>
<p>This final point is critical: &#8220;everyone knows  that consumers won&#8217;t actually read through the text.&#8221; <a href="http://paranoia.dubfire.net/2011/03/federal-judge-in-twitterwikileaks-case.html" target="_blank">Soghoian&#8217;s post</a> includes numerous studies that show users rarely read terms of service or privacy policies, as well as quotes from both FTC officials and US Supreme Court Chief Justice Roberts acknowledging the fact that these policies are difficult to read and understand.</p>
<p>Building from his original post, Soghoian has penned an <a href="http://files.cloudprivacy.net/twitter%20researchers%20amici%20brief.pdf" target="_blank">amici brief (pdf)</a> to the court, which presents the following argument:</p>
<blockquote><p><em>Amici</em> urge the court to not dismiss petitioners’ Fourth Amendment privacy interests based on their mouse clicks. Research has shown that consumers rarely read and even more rarely understand privacy policies. In fact, the mere presence of a privacy policy is often misunderstood by consumers to mean their privacy is protected. While “clickwrap” acceptance of terms may constitute a contract under certain circumstances, this legal construct for private obligations has limited bearing on whether a user’s expectation of privacy against government intrusion is objectively reasonable and protected by the Fourth Amendment.</p></blockquote>
<p>I&#8217;m among the signers* of this brief, and would like to thank Chris for his continued efforts on protecting privacy online.</p>
<p>&nbsp;</p>
<hr />
<em>*Amici</em> are academics and researchers from the fields of computer science, psychology, and law who focus on online privacy:<br />
(<em>Amici</em> submit this brief in their individual capacities. The affiliations listed are for identification purposes only.)</p>
<ul>
<li>Dr. Kelly Caine, Principal Research Scientist in the Center for Law, Ethics and Applied Research in Health Information and the School of Informatics and Computing, Indiana University</li>
<li>Danielle Keats Citron, Professor of Law, University of Maryland School of Law</li>
<li>Dr. Serge Egelman</li>
<li>Jerry Kang, Professor of Law, UCLA School of Law</li>
<li>Dr. Aleecia M. McDonald</li>
<li>Frank A. Pasquale, Schering-Plough Professor in Health Care Regulation and Enforcement, Seton Hall Law School, Visiting Fellow, Princeton University Center for Information Technology Policy</li>
<li>Len Sassaman, Researcher, Katholieke Universiteit Leuven (Belgium)</li>
<li>Jason M. Schultz, Assistant Clinical Professor of Law, Director, Samuelson Law, Technology &amp; Public Policy Clinic, UC Berkeley School of Law</li>
<li>Wendy Seltzer, Associate Research Scholar, Center for Information Technology Policy, Princeton University</li>
<li>Christopher Soghoian, Graduate Fellow, Center for Applied Cybersecurity Research, Indiana University</li>
<li>Dr. Michael Zimmer, Assistant Professor, School of Information Studies, Co-Director, Center for Information Policy Research, University of Wisconsin-Milwaukee</li>
</ul>
<p>&nbsp;</p>
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		<title>Firefox 4 Adds &#8220;Do Not Track&#8221;, but Buries It</title>
		<link>http://michaelzimmer.org/2011/03/23/firefox-4-adds-do-not-track-but-buries-it/</link>
		<comments>http://michaelzimmer.org/2011/03/23/firefox-4-adds-do-not-track-but-buries-it/#comments</comments>
		<pubDate>Wed, 23 Mar 2011 17:25:28 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Behavioral targeting]]></category>
		<category><![CDATA[Online Privacy]]></category>
		<category><![CDATA[Values in Design]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2685</guid>
		<description><![CDATA[Mozilla has released Firefox version 4, featuring a new look and feel (Chrome, anyone?), and new privacy and security features. The feature with the most potential &#8212; and the most buzz &#8212; is “Do Not Track,” which &#8220;lets you tell websites you don&#8217;t want your browsing behavior tracked.&#8221; This is an important step towards giving [...]]]></description>
			<content:encoded><![CDATA[<p>Mozilla has <a href="http://www.mozilla.com/en-US/firefox/new/">released Firefox version 4</a>, featuring a <a href="http://static.mozilla.com/moco/en-US/pdf/firefox4-ui.pdf" target="_blank">new look</a> and feel (Chrome, anyone?), and new privacy and security features. The feature with the most potential &#8212; and the most buzz &#8212; is “<a href="http://support.mozilla.com/en-US/kb/how-do-i-stop-websites-tracking-me" target="_blank">Do Not Track</a>,”  which &#8220;lets you tell websites you don&#8217;t want your browsing behavior tracked.&#8221;</p>
<p>This is an <a href="https://www.eff.org/deeplinks/2011/01/mozilla-leads-the-way-on-do-not-track" target="_blank">important step</a> towards giving Web users more control over how their digital steps are being monitored and recorded. The Future of Privacy Forum has been <a href="http://www.futureofprivacy.org/2011/01/24/breaking-news-firefox-do-not-track-advances/" target="_blank">tracking</a> the history of this feature for some time, and <a href="http://www.futureofprivacy.org/about/fpf-advisory-board/" target="_blank">we</a> had a conference call with Mozilla, Microsoft, and Google a few weeks ago to learn about their various (and varying) methods for allowing users to prevent tracking.</p>
<p><a href="http://firstpersoncookie.wordpress.com/2011/01/23/more-choice-and-control-over-online-tracking/" target="_blank">Here&#8217;s how</a> Firefox&#8217;s Do Not Track feature works:</p>
<p><a href="http://firstpersoncookie.wordpress.com/2011/01/23/more-choice-and-control-over-online-tracking/"><img class="aligncenter" title="Firefox4 Do Not Track" src="/images/FF4_DoNotTrack.png" alt="" width="461" height="462" /></a>For more background, please see Chris Soghoian’s <a href="http://paranoia.dubfire.net/2011/01/history-of-do-not-track-header.html">detailed history</a> of the inception of the opt-out header concept, as well as the <a href="http://www.donottrack.us/">DoNotTrack.Us</a> website for full details on the broader project supporting these initiatives.</p>
<p>Note, however, a <a href="http://www.pcworld.com/businesscenter/article/217478/firefox_donottrack_feature_has_a_fatal_flaw.html" target="_blank">critical limitation</a> (currently) to the Do Not Track method: it requires third-party advertisers to recognize and properly react to the DNT header sent to them from your browser, and there&#8217;s no requirement that they must. As Firefox <a href="http://support.mozilla.com/en-US/kb/how-do-i-stop-websites-tracking-me" target="_blank">notes</a>: &#8220;Honoring this setting is voluntary — individual websites are not required to respect it.&#8221; While implementing the header should be easy for advertisers, no advertising network or other tracking service has yet announced plans to honor the Do Not Track header. The <a href="http://techland.time.com/2011/02/10/ftc-willing-to-ask-congress-to-force-do-not-track-if-necessary/" target="_blank">FTC might require</a> something similar, and we can hope that public pressure might lead ad networks to voluntarily adopt Do Not Track, but for now, this is merely the expression of a user&#8217;s privacy preference that falls on deaf ears.</p>
<p>Despite this limitation, it still is very important and meaningful that Firefox has implemented Do Not Track for its millions of users.</p>
<p><em>The problem is, unfortunately, they made it very hard to turn Do Not Track on.</em></p>
<p>Today I installed Firefox 4 and went to the preferences panel to see for myself how Do Not Track has been implemented. Logically, I went to the Privacy tab first:</p>
<p><a href="/images/FF4_privacy1.png"><img class="aligncenter" title="Firefox 4 privacy settings" src="/images/FF4_privacy1.png" alt="" width="345" height="188" /></a>Here, all I see is a default setting of &#8220;Remember history&#8221;, noting that &#8220;Firefox will remember your browsing, download, form and search history, and keep cookies from Web sites you visit.&#8221; This default is discomforting. Looking at the menu of options, I see I can select &#8220;Use custom settings for history&#8221;:</p>
<p style="text-align: center;"><a href="/images/FF4_privacy2.png"><img class="aligncenter" title="Firefox 4 privacy settings" src="/images/FF4_privacy2.png" alt="" width="346" height="190" /></a></p>
<p>Here, at least, I control whether Firefox stores my browsing history, or accepts third party cookies, etc. But, Do Not Track is nowhere to be found on the Privacy settings control panel.</p>
<p>Next, I try the Security tab, since Do Not Track is pitched as a <a href="http://www.mozilla.com/en-US/firefox/security/" target="_blank">security feature</a> by Mozilla. Again, no settings for Do Not Track are provided:</p>
<p><a href="/images/FF4_security.png"><img class="aligncenter" title="Firefox 4 security settings" src="/images/FF4_security.png" alt="" width="352" height="215" /></a>Finally, I click on the ubiquitous &#8220;Advanced&#8221; settings tab. Bingo! Look closely, and you&#8217;ll see a setting for &#8220;Tell web sites I do not want to be tracked&#8221; among the list of browsing settings. And, of course, the default setting is to <em>not</em> have Do Not Track activated:</p>
<p><a href="/images/FF4_advanced.png"><img class="aligncenter" title="Firefox 4 advanced settings" src="/images/FF4_advanced.png" alt="" width="354" height="313" /></a>This <a href="http://michaelzimmer.org/category/values-in-design/" target="_blank">design choice</a> is very troublesome. Do Not Track is a major development in potentially providing Web users more privacy, security and control over their online activities. Mozilla <a href="http://blog.mozilla.com/blog/2011/03/22/mozilla-launches-firefox-4-and-delivers-a-fast-sleek-and-customizable-browsing-experience-to-more-than-400-million-users-worldwide-2/" target="_blank">brags about</a> &#8220;leading the Web towards a universal standard Do  Not Track feature,&#8221; and its own (draft) <a href="http://firstpersoncookie.wordpress.com/2011/01/12/mozillas-draft-privacy-data-operating-principles/" target="_blank">Privacy &amp; Data Operating Principles</a> talks about providing &#8220;real choices,&#8221; &#8220;sensible settings,&#8221; and &#8220;user control.&#8221; Yet, the setting to turn on Do Not Track is buried in the Advanced preferences tab, and listed alongside such mundane options for smooth scrolling and spell check.</p>
<p>Mozilla, you can do better than this.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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		<title>PostPref: A Facebook App to Help Manage Photo Privacy</title>
		<link>http://michaelzimmer.org/2011/03/21/postpref-a-facebook-app-to-help-manage-photo-privacy/</link>
		<comments>http://michaelzimmer.org/2011/03/21/postpref-a-facebook-app-to-help-manage-photo-privacy/#comments</comments>
		<pubDate>Mon, 21 Mar 2011 12:47:11 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2659</guid>
		<description><![CDATA[A number of years ago, Daniel Howe and Helen Nissenbaum at New York University developed and released TrackMeNot, a lightweight Firefox browser extension that protects users against search data profiling by issuing randomized queries to popular search-engines with fake data. TrackMeNot obscures users’ actual search trails in a cloud of ‘ghost’ queries, significantly increasing the [...]]]></description>
			<content:encoded><![CDATA[<p>A <a href="http://michaelzimmer.org/2006/08/21/trackmenot-firefox-extension-obfuscates-your-search-history/" target="_blank">number of years ago</a>, <a href="http://mrl.nyu.edu/%7Edhowe" target="_blank">Daniel Howe</a> and <a href="http://www.nyu.edu/projects/nissenbaum" target="_blank">Helen Nissenbaum</a> at New York University developed and released <a href="http://mrl.nyu.edu/%7Edhowe/TrackMeNot/" target="_blank">TrackMeNot</a>, a lightweight Firefox browser extension that protects users against search data profiling by issuing randomized queries to popular search-engines with fake data. TrackMeNot obscures users’ actual search trails in a cloud of ‘ghost’ queries,  significantly increasing the difficulty of aggregating such data into  accurate or identifying user profiles. I like to refer to it as  “polluting your data cloud.”</p>
<p>TrackMeNot represents a form of technological resistance in the fight against the increasing loss of control individuals posses over their online personal information flows, and I was excited to play a very small role in its development while at NYU. Now, five years later, NYU has a thriving <a href="http://www.law.nyu.edu/centers/ili/PrivacyResearchGroup/index.htm" target="_blank">Privacy Research Group</a>, filled with &#8220;students, professors, and industry professionals who are passionate  about exploring, protecting, and understanding privacy in the digital  age.&#8221;</p>
<p><img class="alignright" title="PostPref" src="/images/PostPref.png" alt="" width="230" height="60" />Recently, two members of the NYU Privacy Research Group, Jaime Madell and Ian Spiro, have launched another privacy-enhancing technology, this time targeted at empowering Facebook users. Their creation is <a href="http://www.postpref.com/" target="_blank">PostPref</a>, a Facebook application that helps users protect the privacy of their photos.</p>
<p>PostPref is an attempt to remedy the lack of context on online social networks, the architectures of which tend to weaken norms of information flow by forcing the &#8220;binary&#8221; (private vs. non-private) categorization of shared information. Simply put, PostPref is a photo watermarking tool that allows users to quickly and intuitively label their photos so that others know whether they should feel free to redistribute the photos.</p>
<p>The concept is pretty simple: Once you authorize the PostPref app on Facebook, you have the ability to add a red, yellow, or green light, and accompanying message, to each of your photos: A &#8220;green&#8221; mark means &#8220;feel free to re-post freely.&#8221; A &#8220;yellow&#8221; mark  means &#8220;please ask me first before sharing.&#8221; And a &#8220;red&#8221; mark means &#8220;do  not share this photo at all!&#8221; Below is an image of myself tagged with a yellow watermark, indicating that my permission should be requested before reposting the photo.</p>
<p><a href="/images/PostPref example.jpg"><img class="aligncenter" title="PostPref example" src="/images/PostPref example.jpg" alt="" width="512" height="384" /></a></p>
<p>Of course, there&#8217;s no technical restriction on what others actually can do with these photos. Anyone who has access to your photos on Facebook could download a &#8220;red light&#8221; photo and use it as they wish. (They might want to crop out the watermark to avoid making their breach of your privacy wishes obvious).</p>
<p>But PostPref is a good step towards putting power back into the hands of users. <a href="http://michaelzimmer.org/2010/03/29/yet-again-facebook-misunderstands-privacy/" target="_blank">Facebook consistently misunderstands</a> the nature of privacy online, and tools like PostPref help reorient services like Facebook to better respect the complex nature of privacy online.</p>
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		<title>OpEd: How to Win Friends and Manipulate People</title>
		<link>http://michaelzimmer.org/2010/06/02/oped-how-to-win-friends-and-manipulate-people/</link>
		<comments>http://michaelzimmer.org/2010/06/02/oped-how-to-win-friends-and-manipulate-people/#comments</comments>
		<pubDate>Thu, 03 Jun 2010 02:19:02 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2189</guid>
		<description><![CDATA[In response to recent Facebook privacy fiascoes -- the privacy upgrade downgrade and inevitable backtracking, Zuckerberg's (and other exec's) various ill-informed remarks, etc, etc -- I've co-authored an op-ed with Chris Hoofnagle, the director of information privacy programs at the UC Berkeley School of Law’s Center for Law &#038; Technology, where we criticize Facebook's "perfection of privacy public relations."

The piece appears in The Huffington Post, and is titled "How to Win Friends and Manipulate People". Here's an excerpt:

These events represent the perfection of privacy public relations. Guided by earlier battles fought by tobacco and drug companies, information-intensive firms have learned how to use rhetoric to distract the public while successfully implementing new programs. They are the Machiavellis of privacy.]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="margin: 2px;" title="Liking Machiavelli" src="/images/Machiavelli_FB.png" alt="" width="185" height="37" />In response to recent <a href="http://michaelzimmer.org/category/social-networking/facebook/" target="_blank">Facebook privacy fiascoes</a> &#8212; the privacy <a href="http://michaelzimmer.org/2009/12/10/facebooks-privacy-upgrade-is-a-downgrade-for-user-privacy/" target="_blank"><span style="text-decoration: line-through;">upgrade</span> downgrade</a> and <a href="http://michaelzimmer.org/2010/05/26/true-to-form-facebook-backtracks-promises-users-more-control/" target="_blank">inevitable backtracking</a>, Zuckerberg&#8217;s (and <a href="http://michaelzimmer.org/2010/05/12/another-facebook-exec-talks-about-privacy-another-set-of-gross-misunderstandings/" target="_blank">other exec&#8217;s</a>) <a href="http://michaelzimmer.org/2010/01/12/zuckerbergs-remarks-arent-surprising-nor-new-nor-true/" target="_blank">various</a> <a href="http://michaelzimmer.org/2010/03/29/yet-again-facebook-misunderstands-privacy/" target="_blank">ill-informed</a> <a href="http://michaelzimmer.org/2010/05/14/facebooks-zuckerberg-having-two-identities-for-yourself-is-an-example-of-a-lack-of-integrity/" target="_blank">remarks</a>, <a href="http://michaelzimmer.org/2010/05/24/science-friday-protecting-your-privacy-on-social-networking-sites/" target="_blank">etc</a>, <a href="http://michaelzimmer.org/2010/05/26/my-visceral-reaction-to-zuckerbergs-op-ed/" target="_blank">etc</a> &#8212; I&#8217;ve co-authored an <a href="http://www.huffingtonpost.com/chris-jay-hoofnagle/how-to-win-friends-and-ma_b_598572.html" target="_blank">op-ed</a> with <a href="http://www.law.berkeley.edu/php-programs/faculty/facultyProfile.php?facID=6494" target="_blank">Chris Hoofnagle</a>, the director of information privacy programs at  the <a href="http://www.law.berkeley.edu" target="_blank">UC Berkeley School of Law</a>’s <a href="http://www.law.berkeley.edu/institutes/bclt/" target="_blank">Center for Law &amp; Technology</a>, where we criticize Facebook&#8217;s &#8220;perfection of privacy public relations.&#8221;</p>
<p>The <a href="http://www.huffingtonpost.com/chris-jay-hoofnagle/how-to-win-friends-and-ma_b_598572.html" target="_blank">piece</a> appears in <a href="http://www.huffingtonpost.com" target="_blank"><em>The Huffington Post</em></a>. Here&#8217;s an excerpt:</p>
<blockquote><p><strong><a href="http://www.huffingtonpost.com/chris-jay-hoofnagle/how-to-win-friends-and-ma_b_598572.html" target="_blank">How to Win Friends and Manipulate People</a></strong><br />
Chris Jay Hoofnagle and Michael Zimmer<br />
Posted: June 2, 2010 07:44 PM</p>
<p>Information-intensive companies such as Facebook follow a Machiavellian  public relations strategy when introducing new programs. Without  warning, these companies introduce &#8220;features&#8221; that invariably result in  more information being shared with advertisers, wait for a negative  reaction, and then announce minimal changes without affecting the new  feature. They explain away the fuss with public relations spin: &#8220;we are  listening to our users,&#8221; &#8220;we didn&#8217;t get it right this time,&#8221;  &#8220;we look  forward to your feedback,&#8221; etc.  This strategy works, time and time  again.</p>
<p>&#8230;</p>
<p>In all these cases, Facebook follows the pattern of taking two steps  forward with an aggressive misuse of personal information and creeping  back the slightest bit once the criticisms emerged. Each time, Facebook  promised users that &#8220;we will keep listening,&#8221; and artfully reminding us  that all they really want to do is make &#8220;the world more open and  connected.&#8221;</p>
<p>These events represent the perfection of privacy public relations.   Guided by earlier battles fought by tobacco and drug companies,  information-intensive firms have learned how to use rhetoric to distract  the public while successfully implementing new programs.  They are the  Machiavellis of privacy.</p>
<p>&#8230;</p></blockquote>
<p>Read the entire op-ed <a href="http://www.huffingtonpost.com/chris-jay-hoofnagle/how-to-win-friends-and-ma_b_598572.html" target="_blank">here</a>.</p>
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		<title>Baym: Facebook&#8217;s Views on Privacy are “Fundamentally Naive and Utopian”</title>
		<link>http://michaelzimmer.org/2010/06/02/baym-facebooks-views-on-privacy-are-%e2%80%9cfundamentally-naive-and-utopian%e2%80%9d/</link>
		<comments>http://michaelzimmer.org/2010/06/02/baym-facebooks-views-on-privacy-are-%e2%80%9cfundamentally-naive-and-utopian%e2%80%9d/#comments</comments>
		<pubDate>Thu, 03 Jun 2010 01:05:45 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2182</guid>
		<description><![CDATA[GigaOm highlights an interview with Nancy Baym, associate professor of Communication Studies at the University of Kansas and author of Personal Connections in the Digital Age, on the limitations in Facebook&#8217;s approach to privacy. The interview covers various important issues, but Baym&#8217;s main concern is that Facebook has a “fundamentally naive and Utopian” view of [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://gigaom.com/2010/06/01/facebooks-views-on-privacy-are-naive-and-utopian-prof-says/" target="_blank">GigaOm highlights</a> an interview with <a href="http://people.ku.edu/~nbaym/" target="_blank">Nancy Baym</a>,  associate professor of Communication Studies at the University of Kansas  and author of <a title="buy this book at Amazon" href="http://www.amazon.com/exec/obidos/ASIN/0745643329/wnycorg-20" target="_blank"><em>Personal  Connections in the Digital Age</em></a>, on the limitations in Facebook&#8217;s approach to privacy.</p>
<p>The interview covers various important issues, but Baym&#8217;s main concern is that Facebook has a “fundamentally naive and Utopian” view of what privacy means online, stemming  from the fact that the company is run by “a bunch of  computer science and engineering undergrads who don’t know anything  about human relationships.”</p>
<p>I agree. I frequently <a href="http://twitter.com/michaelzimmer/status/14591081726" target="_blank">remind myself</a> that Mark Zuckerberg is only 26 years old, attended a <a href="http://en.wikipedia.org/wiki/Mark_Zuckerberg#Early_life" target="_blank">very exclusive boarding school and university</a> (which he never completed), and <a href="http://en.wikipedia.org/wiki/Mark_Zuckerberg#ConnectU_Controversy" target="_blank">happened to be</a> the last one standing when Facebook hit it big, making him an instant billionaire, and suddenly putting him in charge of the personal information of millions of people. He&#8217;s a kid; a privileged kid, <a href="http://twitter.com/michaelzimmer/status/14591168411" target="_blank">who can&#8217;t really relate</a> to the lived experiences of 99.9% of Facebook users.</p>
<p>Baym&#8217;s concern that Facebook is run by &#8220;a bunch of  computer science and engineering undergrads&#8221; parallels my concerns with Google, where privacy is too often approached from strictly <a href="http://michaelzimmer.org/2007/10/02/how-google-blew-it-with-street-view/" target="_blank">legal</a> or <a href="http://michaelzimmer.org/2010/05/19/google-on-wi-fi-privacy-invasions-no-harm-no-foul/" target="_blank">engineering</a> perspectives, failing to consider the <a href="http://michaelzimmer.org/2007/12/02/dear-facebook-google-please-engage-in-value-conscious-design/" target="_blank">broader ethical considerations</a>. More on that soon&#8230;</p>
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		<title>True to Form, Facebook Backtracks, Promises Users More Control (some new, and some we used to have)</title>
		<link>http://michaelzimmer.org/2010/05/26/true-to-form-facebook-backtracks-promises-users-more-control/</link>
		<comments>http://michaelzimmer.org/2010/05/26/true-to-form-facebook-backtracks-promises-users-more-control/#comments</comments>
		<pubDate>Wed, 26 May 2010 21:12:12 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2164</guid>
		<description><![CDATA[By now, this series of events is very familiar: Facebook launches new &#8220;feature&#8221; with little or no warning Feature is automatically activated for millions of users Users get confused and angry Backlash and criticism occurs; users threaten to leave Zuckerberg blogs that he has listened, tells you everyone really wants to share everything, but in [...]]]></description>
			<content:encoded><![CDATA[<p>By now, this series of events is very familiar:</p>
<ul>
<li>Facebook launches new &#8220;feature&#8221; with little or no warning</li>
<li>Feature is automatically activated for millions of users</li>
<li>Users get confused and angry</li>
<li>Backlash and criticism occurs; users threaten to leave</li>
<li>Zuckerberg blogs that he has listened, tells you everyone really wants to  share everything, but in the end backtracks a bit</li>
</ul>
<p><img class="alignright" style="margin: 2px;" title="Zuckerberg video" src="/images/Zuckerberg_video.png" alt="" width="207" height="145" />This <a href="http://michaelzimmer.org/2009/02/18/facebook-recants-again/" target="_blank">happened with NewsFeed, Beacon, changes to Facebook&#8217;s terms of service</a>, and so on. And it happened again today.</p>
<p>Amid the <a href="http://michaelzimmer.org/2010/05/26/my-visceral-reaction-to-zuckerbergs-op-ed/" target="_blank">rising criticism</a> about recent changes, Facebook <a href="http://www.facebook.com/press.php#!/press/releases.php?p=164155" target="_blank">announced</a> new privacy settings and practices, promising users more, yet simpler controls over the flow of their personal information on the social networking site and beyond.</p>
<p>Here&#8217;s how the changes are summarized on Zuckerberg&#8217;s <a href="http://blog.facebook.com/blog.php?post=391922327130" target="_blank">blog post</a>:</p>
<blockquote><p>First, we&#8217;ve built one simple control to set who can see the content you  post. In a couple of clicks, you can set the content you&#8217;ve posted to  be open to everyone, friends of your friends or just your friends.</p>
<p>&#8230;</p>
<p>Second, we&#8217;ve reduced the amount of basic information that must be  visible to everyone and we are removing the connections privacy model.  Now we&#8217;ll be giving you the ability to control who can see your friends  and pages. These fields will no longer have to be public.</p>
<p>&#8230;</p>
<p>Third, we&#8217;ve made it simple to control whether applications and websites  can access any of your information. Many of you enjoy using  applications or playing games, but for those of you who don&#8217;t we&#8217;ve  added an easy way to turn off Platform completely. This will make sure  that none of your information is shared with applications or websites.</p>
<p>If you simply want to turn off instant personalization, we&#8217;ve also made  that easier. Already, partner sites can only see things you&#8217;ve made  visible to everyone. But if you want to prevent them from even seeing  that, you can now easily turn off instant personalization completely.</p>
</blockquote>
<p>All in all, these are very important changes that give users some of the control we&#8217;ve been seeking (and Zuckerberg keeps <a href="http://michaelzimmer.org/2010/05/21/if-only-mark-zuckerberg-would-listen-to-himself/" target="_blank">referring to</a> as if it always was there, but actually has been <a href="http://mattmckeon.com/facebook-privacy/" target="_blank">disappearing at an alarming rate</a>). Facebook provides additional explanation of the changes &#8212; which will be implemented in coming weeks &#8212; <a href="http://www.facebook.com/privacy/explanation.php" target="_blank">here</a>.</p>
<p>With these changes, users can more easily set global privacy settings to control their information flows with a few clicks (<em>a helpful new feature</em>). Users can now decide whether to make their &#8220;connections&#8221; &#8212; the pages they &#8220;like&#8221; &#8212; public or not (<em>like they could before</em>). Users can block all applications from ever accessing their information (<em>a new feature</em>), and users can more easily opt-out of Instant Personalization (<em>but it is still opt-out</em>).</p>
<p>Of course, these new privacy settings are closer to how these features <a href="http://michaelzimmer.org/2007/12/02/dear-facebook-google-please-engage-in-value-conscious-design/" target="_blank">should have been designed and deployed in the first place</a> &#8212; but <a href="http://michaelzimmer.org/2009/06/13/the-laws-of-social-networking/" target="_blank">it is unsurprising</a> that Facebook would rather try to force the sharing of all one&#8217;s personal information rather than give users control. Only under the threat of <a href="http://www.allfacebook.com/2010/04/instant-personalization-optin/" target="_blank">government intervention</a>, it seems, did Facebook take these serious steps (note how Facebook goes <a href="http://www.facebook.com/press.php#!/press/releases.php?p=164155" target="_blank">out of its way to tell us</a> that Senator Schumer&#8217;s office was consulted about these changes).</p>
<p>But at the end of the day, these changes show that Facebook <em>is</em> capable of designing their services in ways that <a href="http://michaelzimmer.org/2010/03/29/yet-again-facebook-misunderstands-privacy/" target="_blank">respect</a> user&#8217;s expectations to be able to control their information flows online. Hopefully this represents only the first step towards a (re)commitment by Facebook to honor its <a href="http://www.facebook.com/principles.php" target="_blank">core principles</a>.</p>
<p style="text-align: right;"><em>[image = screencap from <a href="http://www.youtube.com/watch?v=6MXk67jQN-M&amp;feature=player_embedded" target="_blank">Facebook video</a>]</em></p>
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		<title>My Visceral Reaction to Zuckerberg&#8217;s Op-Ed</title>
		<link>http://michaelzimmer.org/2010/05/26/my-visceral-reaction-to-zuckerbergs-op-ed/</link>
		<comments>http://michaelzimmer.org/2010/05/26/my-visceral-reaction-to-zuckerbergs-op-ed/#comments</comments>
		<pubDate>Wed, 26 May 2010 12:47:03 +0000</pubDate>
		<dc:creator>Michael Zimmer</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Online Privacy]]></category>

		<guid isPermaLink="false">http://michaelzimmer.org/?p=2146</guid>
		<description><![CDATA[On Sunday, Facebook's Mark Zuckerberg finally broke his silence regarding the most recent spate of privacy problems with his social networking service, and published an op-ed in the Washington Post  titled, "From Facebook, answering privacy concerns with new settings."

I finally got around to giving it a close reading today, and my initial reaction was visceral -- it pissed me off. In just over 500 words, Zuckerberg succeeded in sounding condescending, bragging about things Facebook can't really brag about, and over-simplifying the core issues at hand. But in the end this doesn't matter, because I don't even think Facebook's 400 million users were the intended audience.]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="margin: 2px;" title="Mark Zuckerberg" src="/images/zuckerberg2.jpg" alt="" width="237" height="158" />On Sunday, Facebook&#8217;s Mark Zuckerberg broke his silence regarding the most recent spate of privacy problems with his social networking service, and published an op-ed in the <em>Washington Post</em> titled, &#8220;<a href="http://www.washingtonpost.com/wp-dyn/content/article/2010/05/23/AR2010052303828.html" target="_blank">From Facebook, answering privacy concerns with new settings</a>.&#8221;</p>
<p>When I finally got around to giving it a close reading, <a href="http://twitter.com/michaelzimmer/status/14712909691" target="_blank">my initial reaction</a> was visceral. In just over 500 words, Zuckerberg succeeded in sounding condescending, bragging about things Facebook can&#8217;t really brag about, and over-simplifying the core issues at hand. But in the end this doesn&#8217;t matter, because I don&#8217;t even think Facebook&#8217;s 400 million users were the intended audience.</p>
<p>::</p>
<p>Like <a href="http://www.mediaite.com/online/mark-zuckerbergs-weird-pr-speak-facebook-op-ed-in-the-washington-post/" target="_blank">others</a>, I found the overall tone of this piece condescending. Writing about the &#8220;challenges&#8221; of keeping 400 million users satisfied, the desire to &#8220;apply the lessons we&#8217;ve learned along the way&#8221;, and that he&#8217;s &#8220;eager to get your feedback&#8221; sounds good when the marketing and PR people suggest it, but when you&#8217;re (presumably?) trying to apologize and calm angered users, such rhetoric falls short of contrite.</p>
<p>And lines like &#8220;We have also heard that some people don&#8217;t understand how their personal  information is used&#8221; make it sound like Facebook isn&#8217;t convinced this is really happening, and that they haven&#8217;t received any such feedback firsthand. They&#8217;ve &#8220;heard that some people&#8221; don&#8217;t understand, as if there&#8217;s a rumor wafting through the lunchroom that some mysterious subset of users are having troubles. And here comes Zuckerberg to the rescue. That&#8217;s condescending.</p>
<p>::</p>
<p>The piece also brags about Facebook&#8217;s guiding principles:</p>
<blockquote><p>&#8211; You have control over how your information is shared.</p>
<p>&#8211; We do not share your personal information with people or services you  don&#8217;t want.</p>
<p>&#8211; We do not give advertisers access to your personal information.</p>
<p>&#8211; We do not and never will sell any of your information to anyone.</p>
<p>&#8211; We will always keep Facebook a free service for everyone.</p></blockquote>
<p>(Note that these 5 principles are different than the <a href="http://www.facebook.com/principles.php" target="_blank">10 principles</a> Facebook already proclaims, although they pretty much map up against each other if you take the time to work on it.)</p>
<p>Zuckerberg repeats that first principle a few other times, noting that &#8220;If we give people control over what they share, they will want to share  more&#8221;, and bragging that &#8220;Many people choose to make some of their information visible to everyone  so people they know can find them on Facebook. We already offer  controls to limit the visibility of that information&#8221;</p>
<p>The problem is, this simply isn&#8217;t true. Sure, Facebook provides lots of granular privacy controls allowing me to control some of my information. But not <em>all</em> of my information. It was <em>Facebook</em> who decided to make &#8220;some of [my] information visible to everyone  so people [I] know can  find [me] on Facebook&#8221;. <a href="http://michaelzimmer.org/2009/12/10/facebooks-privacy-upgrade-is-a-downgrade-for-user-privacy/" target="_blank">Facebook did that, not me</a>. And <a href="http://www.eff.org/deeplinks/2010/04/facebook-timeline/" target="_blank">over time</a>, Facebook has <em><a href="http://mattmckeon.com/facebook-privacy/" target="_blank">routinely removed</a></em> &#8220;controls to limit the visibility of that information&#8221;.</p>
<p>Which means that the 2nd principle, &#8220;We do not share your personal information with people or services you   don&#8217;t want&#8221;, isn&#8217;t true either. By making certain personal information permanently visible, I am forced to share that information with people or services that I don&#8217;t want to.</p>
<p>Simply put, I <em>do not</em> have full control over <em>how</em> my information is shared, nor <em>with whom</em>. How these remain core principles of Facebook is beyond me.</p>
<p>::</p>
<p>Perhaps what bothered me the most about Zuckerberg&#8217;s statement is the fact that he boils down a multitude of reasoned complaints and concerns over a range of Facebook&#8217;s platform changes and privacy practices (<a href="http://www.eff.org/deeplinks/2010/04/how-opt-out-facebook-s-instant-personalization" target="_blank">Instant Personalization</a>, <a href="http://www.eff.org/deeplinks/2010/05/things-you-need-know-about-facebook" target="_blank">Connections</a>, <a href="http://michaelzimmer.org/2009/12/10/facebooks-privacy-upgrade-is-a-downgrade-for-user-privacy/" target="_blank">profile visibility changes</a>, etc) to this singular issue: &#8220;Simply put, many of you thought our controls were too complex.&#8221; Zuckerberg then goes on to reveal that &#8220;We have heard the feedback&#8221; and that &#8220;we will add privacy controls that are much simpler to use&#8221;.</p>
<p>Facebook might have listened, but it did not hear.</p>
<p>Complaints about the <a href="http://www.nytimes.com/interactive/2010/05/12/business/facebook-privacy.html" target="_blank">complexity of Facebook&#8217;s privacy settings</a> have persisted for <a href="http://michaelzimmer.org/2007/12/02/dear-facebook-google-please-engage-in-value-conscious-design/" target="_blank">years</a>. But the noise recently has been about Facebook forcing some information to be permanently public, about Facebook changing the default settings to have more things share with &#8220;everyone&#8221;, about Facebook automatically enrolling users in &#8220;instant personalization&#8221;, and about Facebook forcing users to turn their interests into &#8220;likes&#8221; of pages where they are publicly listed as members.  <em>These</em> are the issues at hand, not merely the complexity of the privacy controls.</p>
<p>In the end, this entire op-ed is just a press release announcing that some simplified privacy settings are forthcoming. That&#8217;s what&#8217;s so upsetting. All the other issues were ignored and obfuscated in the false rhetoric of how users have &#8220;control over how your information is shared.&#8221; Amid all the complaints by privacy advocates, possible intervention by the U.S. Senate, and talk about <a href="http://www.allfacebook.com/2010/05/facebook-calls-all-hands-meeting-on-privacy/" target="_blank">secret privacy meetings</a> within Facebook,  all they could come up with is announcing simpler privacy settings. That&#8217;s very disappointing.</p>
<p>(Zuckerberg also notes some kind of control to &#8220;give you an easy way to turn off all third-party services&#8221;, but there are no details on what this really means. What constitutes a third-party service? Presumably Facebook&#8217;s own Instant Personalization &#8220;feature&#8221; is <em>not</em> a third-party service. I guess we&#8217;ll learn about this <a href="http://blogs.wsj.com/venturecapital/2010/05/25/expect-facebooks-new-privacy-controls-tomorrow/?mod=rss_WSJBlog" target="_blank">later today</a>).</p>
<p>::</p>
<p>Finally, I can&#8217;t get over the fact this missive from Zuckerberg appears as an op-ed in the <em>Washington Post</em> (which, btw, has <a href="http://gawker.com/5546687/why-is-facebooks-propaganda-in-the-washington-post" target="_blank">corporate connections</a> with Facebook). If Facebook really wanted to communicate with its 400 million users about the steps it was taking regarding privacy, is the editorial page of the <em>Post</em> really the best placement? Why not post it on the <a href="http://blog.facebook.com/" target="_blank">Facebook blog</a>? Issue a <a href="http://www.facebook.com/facebook?ref=pf#!/press/releases.php" target="_blank">press release</a>? Post it on the <a href="http://www.facebook.com/#!/fbsitegovernance?ref=ts" target="_blank">Facebook Site Governance page</a> (which boasts 1,508,300 fans). Facebook finally got around to <a href="http://www.facebook.com/facebook#!/posted.php?id=20531316728&amp;share_id=125788394107023&amp;comments=1#s125788394107023" target="_blank">posting a link</a> to the op-ed on its own Facebook page &#8212; <em>almost 24 hours after</em> it appeared online at the <em>Post</em>. Heck, buying a full-page add in <a href="http://www.theonion.com/" target="_blank"><em>The Onion</em></a> would&#8217;ve reached more of its core audience than the Sunday <em>Washington Post</em>.</p>
<p>So why the <em>Post</em>? My guess that Facebook is concerned about the real possibility of <a href="http://www.allfacebook.com/2010/04/instant-personalization-optin/" target="_blank">government intervention</a> into its affairs. Later this week, Facebook will <a href="http://mashable.com/2010/05/25/facebook-congress-briefing/" target="_blank">reportedly be briefing members of Congress</a> on what its doing to address various privacy issues. What better way to start the process of lobbying than put an op-ed in the <em>Washington Post</em>.</p>
<p>Which, in the end, means Facebook could care less what I &#8212; or any of its 400 million users &#8212; thought of the op-ed. It wasn&#8217;t put there for users like me. Rather, it seems like Zuckerberg&#8217;s piece was strategically placed in the <em>Post</em> to soften the minds of Washington.</p>
<p>And that&#8217;s what really <a href="http://twitter.com/michaelzimmer/status/14712909691" target="_blank">pisses</a> me off.</p>
<p style="text-align: right;"><em>[<a href="http://www.flickr.com/photos/nathandailo/4278117542/" target="_blank">Image source</a>]</em></p>
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